Privacy policy

The purpose of this charter is to provide you with clear information on the processing of personal data (what type of data, for what purpose, who processes it and where, for how long, what are your rights) in accordance with European regulations on the protection of personal data, including the use of cookies.

Personal data is any data relating to an identified or identifiable individual.

The notion of processing refers to any operation carried out on personal data (collection, recording, storage, consultation, communication, etc.).

Use of this site implies that you have read the present charter.

A pop-up warning is automatically displayed on the first visit to a page of the site, as well as on subsequent visits, unless you have clicked on the button in the pop-up confirming that you no longer wish to see this warning. This pop-up indicates the existence on this site of general conditions of use, a privacy policy and the use of cookies.

All these rules are accepted if you continue by consulting other pages of the website or interact with it (click, text entry…).

If you do not agree with any of these conditions, you must stop using this website yourself.

Identity of the person responsible for processing personal data (also referred to as the “Publisher” in the remainder of this Charter): see contact details

Personal data is stored by the data controller, as well as by the web host (see contact details above) and certain subcontractors who provide us with a service in connection with our business (current list: CleverReach, CloudStock, Google, Facebook).

In the event of our company being acquired by or merged with another, your information may be automatically transferred to the new acquirers if they take over the same activities.

We collect and process personal data: first and last name, postal and e-mail address, telephone number, IP address, browsing data, pages viewed, preferences, areas of interest and previous choices made, login and password for your member account, order history, any payment and delivery incidents, retractions and complaints.

We do not sell your personal information to private companies. We may provide consolidated statistics relating to our customers, our sales, or the structure of our exchanges to third-party companies, but these statistics will never contain any data enabling you to be directly identified.

You are informed that certain personal data, to the extent necessary, may be disclosed in application of a law, regulation or by virtue of a decision by a competent regulatory or judicial authority or, if necessary, for the purposes of preserving our rights and interests, in particular in the event that we consider that you have violated our general terms and conditions (payment or invoicing dispute, intellectual property rights dispute, etc.).

Here is further information on the methods and purposes of such collection:

A) Data collected Automatically during consultation

Method:
The process of consulting a website involves the exchange of data between your Internet connection terminal (your computer / smartphone / tablet and your web browser) and the web servers it consults. This exchange takes place automatically. Certain information is likely to identify you directly or by cross-referencing, and therefore constitutes personal data as defined by current regulations. This includes, in particular, your IP address (identification number assigned to your computer on the Internet. This number may be fixed or dynamic, depending on your type of Internet subscription), location information provided by the network and/or Internet connection terminal, and certain technical data communicated by this terminal. Certain properties of the hardware and software used are also transmitted. The data we receive does not, however, enable us to draw any conclusions about your identity.

Purpose and duration of storage:
We undertake not to use this data to identify you for commercial purposes, nor to pass it on to subcontractors for such purposes, unless you have given us your explicit consent. We may, however, process this data for legitimate anti-fraud purposes, for a maximum period of 1 year.

B) Cookies
We are particularly attentive to meeting your expectations. This is why our website uses a technical process known as ‘cookies’ to record information about your browsing habits and preferences, to manage your shopping cart, and to personalize our offer and advertising communications.

You are informed of the existence of these cookies by the present charter and by the information pop-up.

A cookie is a text file that may be stored on the hard disk of your Internet access terminal (computer, smartphone, etc.), in the directory linked to the web browser or operating system used, when you visit websites. Cookies do not damage your terminal or affect its operation in any way. They do not contain any information that would make it possible to contact you by telephone, e-mail or post.

For more information about cookies, please visit www.allaboutcookies.org.

There are different types of cookies. On our site, 3 different purposes are pursued:

• Functional cookies
  This text file stores information such as your preferences/choices: language selection, pages visited. When you visit the website again at a later date, the site in question can access this cookie on your browser and thus be able to take account of the choices you made during your previous visits. The purpose of these cookies is to prevent the user from having to repeat the same keystrokes on the keyboard on a new visit, and more generally to provide a better browsing experience, notably by personalizing site consultation and speeding up site display. These cookies also enable you to manage your shopping cart, in particular by remembering the products you have selected, and the payment and delivery methods you have chosen… These cookies are automatically installed on your computer, unless you have technically blocked them (see article below).
• Cookies for analytical purposes
  These are linked to a tool for analyzing visits to the website. This information is used to measure the audience and to examine how the site is consulted (geographical origin of consultation, type of consultation terminal, most frequented pages, path taken on the pages of the website, bounce rate, frequency of reconsultation…) and thus to be able to improve the tree structure and content of our site, and identify visitor profiles. We use Google Analytics. As a result, the data collected is transmitted to this subcontractor. The data supplied to us does not enable us to identify individual visitors. The use of these cookies for analytical purposes is subject to your consent, which is obtained via a pop-up window that appears during your 1st visit to the website.
• Remarketing cookies (personalized sales reminders)
  These cookies are linked to a service offered by a subcontractor. This service enables us to send you advertising information about our products when, after your visit to our site, you consult a website belonging to one of our subcontractor’s partners. The use of these cookies for marketing purposes is subject to your consent, collected via a pop-up that will appear when you first browse the website.
• Third-party services:
  In particular, we use the services of Google Analytics, a web analytics service provided by Google, Inc. (or simply Google). Google Analytics uses cookies to help our website analyze how visitors use the site. The information generated by the cookie about your use of the website (including your IP address, browser type and operating system) will be transmitted to and stored by Google on servers in the United States and other countries. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf, including ASPORT. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. However, if you do so, you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. We also use Facebook Pixels and Google AdWords provided respectively by Facebook, Inc. and Google, Inc. for retargeting and remarketing. These tracking pixels (also known as clear GIFs, web beacons or pixels) are small blocks of code on our website that allow websites to perform operations such as reading or inserting cookies. The connection may then provide information such as the user’s IP address, the time the pixel was displayed and the type of browser used. We use these pixels when you access our website to personalize your experience and analyze how people use our products and services. We may, for example, use tracking pixels to find out whether someone using a specific browser has viewed an ad on Facebook or via AdWords and then purchased a product from our website. We use tracking pixels to facilitate the display of an advertisement on Facebook or elsewhere on the Internet. For example, we may notice that you have visited our site and then display an advertisement in your Facebook News Feed or via AdWords elsewhere on the Internet.

Please note that we make no attempt to identify visitors to our sites through these cookies. However, we may process this data for legitimate anti-fraud purposes, for a maximum period of 1 year.

C) Data from electronic newsletter registration forms.
A form allows you to register (with your consent) to receive the electronic newsletter published by the site.
The only personal data required to obtain this service is the e-mail address. This field is marked with an asterisk. Other personal data may be provided on an optional basis.

Further information on the electronic newsletter is provided in a specific article of this Charter.

D) Order form data
To place an order, a form must be completed.

Mandatory data :

• Purpose :
  The provision of certain personal data is compulsory in order to comply with our legal obligations (drawing up an invoice which must be kept for at least 7 full calendar years, exercising the 2-year legal warranty) and to honor the contract (delivery, being able to contact you to keep you informed of the progress of the order, as well as after-sales service and dispute management). This includes: your first and last name, postal address, telephone number and/or e-mail address.
  This data may also be used for direct marketing purposes, by post and by e-mail, but only to promote our own services (therefore without transmission to third parties and similar to those you have already ordered), unless you have indicated, by ticking the ad-hoc box, that you object to this direct marketing purpose.
• Your commitment:
  You agree to provide us with true information about yourself.
• How to identify mandatory information :
  An asterisk is indicated at the level of the fields collecting this mandatory data.

Optional information:
Other personal information may be requested, to offer you additional services or to get to know you better.

• Purpose:
  The purpose is to offer you selected commercial offers based on your profile. The provision of this information is optional. In other words, you are free to choose whether or not to complete these fields, which are not marked with an asterisk. The obligation to provide us with true information does not apply to this data. An order will of course be honored despite the absence of this data. If such data is provided, we undertake not to pass it on to third parties for marketing purposes.

E) “Member account” data
Users registered on the site (members) can access it by logging in using their identification details (e-mail address and password), the identification cookie, or by using systems such as third-party social networking connection buttons.

The user is entirely responsible for protecting the password he/she has chosen. Users are encouraged to use complex passwords that are different from those used on other websites. If you forget your password, you can generate a new one. This password guarantees the confidentiality of the information contained in the “my account” section, and the user is therefore prohibited from passing it on or communicating it to a third party. Users are requested to inform the Publisher immediately of any unauthorized use of their account, and of any risk of which they have been informed that a third party may have become aware of their password. In the absence of these commitments, the Site Editor cannot be held responsible for unauthorized access to a user’s account.

In addition to order management, the creation of a “member account” enables the customer to consult the history of orders made on the site. Should the data contained in the “member account” section be lost as a result of a technical failure or force majeure, the site and its publisher cannot be held liable, as this information has no probative value and is for information purposes only. Member account pages are freely printable by the holder of the account in question, but in no way constitute proof: they are for information purposes only, to ensure efficient management of the member’s orders.

The Publisher reserves the exclusive right to delete the account (or access thereto) of any member who has contravened the general terms and conditions of use or the general terms and conditions of sale (in particular, but without this example being exhaustive, where the member has knowingly provided incorrect information when registering and setting up his or her personal space). Any account that has been inactive for at least 2 years will be deleted. Such deletion shall not constitute a loss for the excluded member, who shall not be entitled to claim any compensation as a result. Such exclusion does not preclude the Editor from taking legal action against the member, where justified by the facts.

Each user is free to close his/her member space (account) on the site. To do so, the member must send an e-mail to the Editor indicating that he wishes to delete his account. No data recovery will then be possible.

F) Data linked to the use of social networks
Your use of social networks may lead to data processing and cross-referencing with us. We invite you to familiarize yourself in detail with the information collected and which may be transferred by consulting the “personal data” charter of these networks. We also invite you to adapt the settings for managing these uses and controlling the distribution of advertising in the online interface provided by these networks.

The data we receive from these social networks does not allow us to know your identity. It is used to refine our advertising and, more generally, our commercial relationship with you (for example, by providing you with personalized information), based on the profile and areas of interest you have communicated to these networks and the interactions you have carried out using them.

We cannot be responsible for the use that these social networks make of your data.

By interacting with the social network buttons you find on our site (e.g. “Like”) without first logging out of these networks, these networks are informed, may record and process this interaction and may generate a publication on your personal profile on these networks (depending on the settings you have configured).

The above-mentioned processing operations are therefore based on the need to fulfil our legal or contractual obligations, on our legitimate interests (as described above), or on your specific consent (depending on the purpose).

You may at any time:

• Obtain a statement of the personal data we hold about you.
• Request the rectification of erroneous or incomplete personal data in our possession.
• Express your observations concerning the process of analyzing the level of fraud risk, and request that this automated processing be subject to an additional human analysis.
• Unsubscribe from our electronic newsletter (or change the settings for sending and managing its content)
• Withdraw consent previously given for marketing use of this data or for access by third parties.
• Exercise the right to be forgotten. In this case, your personal data will be permanently deleted (except for data required to comply with legal obligations such as tax law, for only as long as necessary). Some data may, however, be transformed and stored in an anonymized form for statistical purposes (e.g. deletion of the full address and storage of just the zip code).
• Exercise your right to portability. In this case, we will provide you with the data in a structured, machine-readable format commonly used in the e-commerce sector, so that it can be reused by a service comparable to ours.

You can exercise these rights at any time, free of charge, by contacting the publication manager. This request must be signed and accompanied by a photocopy of an identity document bearing your signature and the address to which the reply should be sent. This photocopy will be immediately destroyed after verification of these 2 elements.

We will acknowledge receipt within a maximum of 8 working days, and will endeavor to do what is necessary within 30 calendar days. However, if we encounter any particular difficulty in meeting this deadline, we will notify you as soon as we have identified the problem.

Electronic newsletters are sent out at a maximum rate of 2 per month. The content is related to the site’s services (news, promotional offers, etc.), as well as, optionally, to the services of commercial partners.

We may also send you e-mail alerts to inform you of new features of interest to you, or of the re-availability of a product.

You are subscribed to these newsletters and alerts if :

• you have freely filled in the newsletter and alerts registration form,
• you have registered for a competition or game we are organizing, and have explicitly agreed to receive the newsletter as well
• you have created a member account or are an existing customer (unless you objected when creating your account or placing an order). In this case, you are likely to receive only information on the latest news from our site, as well as offers relating to identical or similar services to those you have already ordered or consulted on our site.
  We measure the opening rate of our mailings and the interactions carried out (clicks on hyperlinks) as part of a continuous improvement process and in order to tailor these mailings to your needs. Each time we send you an e-mail, you can unsubscribe using the unsubscribe link. You can also express this request at any time by contacting us.

Please note that we do not sell or rent your e-mail address to third parties for marketing or advertising purposes.

We implement technical and organizational measures to protect your personal data, in proportion to the risk and potential consequences, so that it is not disclosed, altered, lost or destroyed. Our forms for collecting personal and banking data are set up on secure web pages (https:// format, secured via SSL technology – Secure Socket Layer).

With regard to storage, we pay particular attention to the confidentiality of your account password. However, we recommend that you use a complex password specifically for our site, so that in the event of a successful attempt by a malicious person to phish (impersonate our site, by e-mail, telephone or other means) or intercept data on the Internet, it will not be possible to access other services for which you have registered using this password.

In accordance with regulations, we undertake to notify you by e-mail if, despite the measures taken, we have encountered an incident (loss, leakage of personal data) likely to present a high risk to you (e.g. identity theft).

You are informed that your data may be disclosed in application of a law, regulation or by virtue of a decision by a competent regulatory or judicial authority or, if necessary, for the purposes of preserving the Publisher’s rights and interests.

If you feel that your personal data has not been treated with the care you expect, please let us know. We will try to find a solution that will better meet your expectations in the future. If we are unable to find a solution that suits you, or if you feel that the relevant Belgian regulations have not been respected, you can lodge a complaint with the Data Protection Authority. However, this does not prevent you from also taking legal action before the Courts and Tribunals in order to obtain compensation for the damage you feel you have suffered.